Even the most professionally rebellious business needs terms and conditions. We pride ourselves on taking a flexible approach and we know things don't always go to plan, but here's our standard T'c and C's if you'd like to read them
Purple Story will work with The Client to understand the needs of the business and will deliver appropriate programme proposals based on this.
An initial proposal is exactly that, our first suggestions and recommendations, and we will work with The Client to make any amends to the proposal until we reach an agreement on the programme to deliver.
Once an agreement is reached in principle, Purple Story will enter into a contract with the client by means of supplying a Heads of Term Agreement.
Both parties should agree and sign the Heads of Term Agreement.
Once signed, The Client and Purple Story enter into a contractual agreement for the delivery of Purple Story Services.
Under the Agreement Purple Story’s primary obligations are, but not limited to:
• Provision of the agreed programme
• Undertake all planning, communication and project management as required to successfully deliver the programme including a thorough immersion process
• Tailor the delivery experience to the culture and tone of the client
• Provide any additional supporting material included in the agreement
• Follow up post delivery to ensure total satisfaction and gather feedback
Under the Agreement The Client’s primary obligations are, but not limited to:
• Provide any necessary information and feedback within the agreed timeline
• Ensure payments of invoices are timely and according to the agreed schedule
Payment terms will be agreed within the Heads of Term contract.
For programmes running for up to 6 months or less, 50% of the total programme cost will be invoiced upon receipt of the signed Heads of Term agreement. The remaining balance will be invoiced prior to the start of the delivery of the programme unless a prior agreement is reached and included in the Heads of Term Agreement.
When the agreement is reached within 3 months of the start date of the programme 100% of the cost will be invoiced upon receipt of the Heads of Term Agreement
For programmes running for 6 months and longer, we will agree a payment schedule in the Heads of Term agreement. We will agree a first invoice payment which becomes non-refundable once paid, and will require that each element of the programme is invoiced and paid ahead of delivery.
For programmes with more than one cohort of delegates, each cohort will be invoiced separately.
Postponement by The Client
Purple Story will be as flexible as possible once a Heads of Term Agreement is signed and we are in receipt of payment of the first invoice.
Should you need to postpone the delivery of all or part of your programme, Purple Story requires notice in writing. If you notify us of a postponement before one week of delivery, Purple Story will not apply charges other than any non-refundable travel and accommodation costs that have been pre-booked. We will work with you to agree revised dates for the delivery of your programme but will not guarantee that your choice of dates will be available.
Should you need to postpone the delivery of all or part of your programme and notify us within one week of the delivery of an element of the programme, Purple Story will pass on charges not limited to but including the charges for our time to prepare and deliver that element as well as any costs we have incurred such as non-refundable travel and accommodation costs.
Cancellation by The Client
Should you need to cancel the delivery of all or part of your programme, Purple Story requires notice in writing.
50% of the cost of the programme becomes non-refundable when paid as a first invoice. Where purple Story has agreed a first invoice amount less than 50% of the cost of the programme, this amount becomes non-refundable upon payment. 75% of the cost of the programme, or an element of it, becomes non-refundable within 1 month of the start of the programme. 100% of the cost of the programme or an element of it becomes non-refundable within 1 week of the start of the programme. Cancellation charges will include any non-refundable travel and accommodation costs that have been pre-booked.